We have used General Insurance for our personal and business insurance needs for years! Their local customer service is top notch and they always respond to any questions I have very quickly. Any claims have been handled timely without any issues. Would highly recommend Doug & Mike and their team!
When working with an insurance agent or company, it always works best when you have built a solid relationship with them. Doug with General Insurance Agency was great and easy to work with as we navigated through the Derecho and the damage to our multiple properties this last August (2020). Doug also spends the needed time to review the policy with us and explain any questions we have when it comes to renewals.
The Ballard Community School District has been a loyal General Insurance Agency customer for years. With General Insurance, we have the best of both worlds; competitive rates with a comprehensive product offering, AND the highest standard of personal service one would expect from a local agency. Doug and Mike were born and raised in the community and their commitment to Ballard is evident not only in their service commitment, but also in their ongoing support of our district and students.
Whether it be dealing with insurance on a corporate level handling workplace policies, or a personal level finding an auto policy that suits my family with three driving teenagers- General Insurance Agency does it all! The small town attitude combined with a big city expertise gives me the comfort of knowing I am getting the best services that are available. Since I have begun working with General Insurance- be it business or personal - I have never looked back or thought I could find something better. The Schonhorst brothers deserve an A+ rating.
Jolene R. Lettow
I have been with General Insurance for 10 years. Doug, Mike and their staff have provided accountable and thorough service. They are more than willing to explain any insurance coverage and changes that may occur. Their staff is very accessible with questions or claims. I would highly recommend their insurance services.